Customer Testimonials

I purchased a pre-owned 2016 Nissan Rogue from Harry Green 7 Acres on 2/27/26. At the time of purchase, I was told the vehicle had not yet gone through inspection and would receive new tires along with other repairs. Because I live 2 hours away, I made a second trip on 3/3/26 to have the work completed. What followed was weeks of poor communication, unreturned calls, and no clear timeline. I was repeatedly told someone would call me back, and they did not. I had to continually follow up myself just to get basic updates. Eventually, I was told the work was complete and got the car back. However, within one week, the same tire that had a pressure issue before I brought it in is already losing air again. The tire pressures were also inconsistent (one significantly overinflated, another underinflated), which raises concerns about whether the work—specifically the supposed replacement of all four tires—was actually completed properly. At this point, the issue is not just the condition of the vehicle, but the complete lack of communication, follow-through, and accountability between the sales and service departments. I made multiple good-faith efforts to work with them and gave them opportunities to resolve things, but was consistently left waiting without responses. I would not recommend this dealership based on my experience. Customers should not have to chase down basic information or question whether promised work was actually completed.

Called for estimate for work related to a service bulletin; at the direction of my mechanic. "Have to bring in to be diagnosed, we don't do that over the phone". Dropped off car, service bulletin and told them what I wanted". Never received estimate for work I wanted. However, I was quoted $12K for the work they said I needed. NOPE!! Stated in all CAPS on service bulletin it wasn't necessary. Authorized replacement of 1 line they claimed was leaking and "running onto the part" I wanted repaired. (Found out after the fact that was 3 feet and an engine block of a lie ) $1200. Drove it for just about 1.5 hrs. Broke down an hour from home with older relatives. Called service dept. was told they couldn't send a tow truck or provide a car. "We don't do that". HOWEVER, at this point they DID VOLUNTARY diagnose my issue without looking at the car. ALL MY FAULT for turning down the transfer case replacement. Turns out, at 11PM that night, the tow truck driver, my ride and my mechanic pointed out the issue. Both, the one they created AND the one they stated didn't exist. Four times I asked about the issue I wanted quoted when I dropped it off; four times I was told it didn't exist. By the way, my "HEAVILY DAMAGED" transfer case is just fine. Turns out it isn't going to "go at any time". Disputed charge with credit card company. Harry Greens drafted a lovely letter explaining how it was ALL MY fault, even making up things I supposedly said about the problem. Stating how they had offered to help me with a tow truck???? So now it's off to small claims court to see if I can get my money back, money for the tow truck, repair of the repair, time taken off work to return borrowed vehicle, time invested in preparation and the dinner that was ruined because they did such a poor job. Just wait till they find out the actual issue. Either they have the worst mechanic's in the state or it was deliberate and they expected me to bring the car back. They would have been able to take another shot at the $12,000 repair. Everyone told me what they are like. But I took them the Nissan Service Bulletin! TOLD them EXACTLY where the issue was! I really didn't think they could mess up a simple line replacement! Whatever this was on thier part. ruined an 80th birthday dinner at a very lovely restaurant. Cost me as much to repair the issue they created. I spent the entire evening begging for rides, loaned vehicles and trying to organize a tow truck that would not make the 4 of us stand around for 5 hours. I was outside on the phone and texting. Not to mention the upset it caused the people with me. Too bad I can't leave negative star's. Beware going to this dealership.

I bought a new chevy colorado in September. It broke down while driving to work. I called chevy roadside assistance, and they sent me too Harry Greens. From the moment the tow truck driver told me where he was taking it, I knew this was going to be big problems. I went with the tow truck drive to drop it off and talked with thw service assistant. He told me that they needed to diagnose the problem before I can get a loaner, which at the time was fine. I asked how long it would take, and he told me a few hours. I dropped the vechile off at 830 am, at 330 i hadnt heard anything, so i stopped by on the way to pic up my wife. My truck was still setting in the spot the tow truck driver left it. I go it the service department to see what going on, and Rob Gallo rudely tells me that they will get to it when ever they can get too it, then refuses to talk to me. I couldnt get any of the other service people to talk to me either. The whole staff was very unhelpful. The next day I call a few times, and noone will talk to me, so I have someone drop me off at lunch, and asked to see the manager. The service manager is on vacation so I talk to the general manager, Frank Smith. Frank then proceeds to tell me that my truck isnt a priority for them since I didnt buy it at Harry Greens and that if I wanted service from them then i should buy it here next time. He then told me that if I wanted my truck fixed, then i should contact Midstate Chevrolet where I bought my truck. Aftet a few choice words I left. I called Midstate on the way back to work, and they sent a tow truck to Harry Greens picked it and brought me a loaner vechile that day. What happened in this situation was absurd. On all the ads for Chevy you here about how good Chevy Service is. It shouldnt matter what dealership you buy your vechile from, you should get the same service every at every dealership. Frank Smith was right about one thing, I should have just went to Midstate. When I was looking for me truck I called Harry Green to see if they would get it for me. They didnt have what I wanted on the lot, and wouldnt go get what I wanted from another dealership. I called Midstate, and they not only found me exactly what I was looking for, but they drove 5 hours one way, worked out the whole deal over the phone, and had it too me the next day at a cheaper price. Like I told the general manager at Harry Green, its a difference in attitude from the top,down. Midstate wants to help me, Harry Green wants to be xxxxxxxx! Im not sure how Frank Smith thinks that treating customers like xxxx wpuld make them want to buy a vechile from them. Update Midstate went to Harry Greens, got it to their service department, and an hour later had the problem identified. And they gave me a brand new colorado to drive while they work on it.